Returns & Warranty

Returns & Warranty

We DO NOT warranty any Modified blasters or any blasters that have had attempts to be modified. If you bring back an item and we deem it to be tampered with, this will not be covered, as it is not original how it was bought.

When you receive your blaster you have 30 days to return it if not functioning properly, anything outside those 30 days we will not cover, and we will encourage you to find your nearest repair professional to carry out the necessary repairs.

If you return your blaster our team here at Gelball Undercover will diagnose it and let you know what the next step is, this turn over can be up to 7 days, if it is a factory default we will tend to repairing the blaster and if not repairable we will send you a new one, if it is something we deem non factory default we will send it back in the order you have given it to us in.

If you do need to send back a faulty product please email us at gelballundercover@gmail.com and we will proceed to assist your problem and get you reunited with your blaster again.

Any messages about faulty products or returns that are not emailed to the above email will not be replied to. WE ONLY READ EMAILS ABOUT RETURNS.


*********** MODPIT CUSTOM BLASTERS**************

If you book in or drop in a blaster to be modified by our technician here at Gelball Undercover please keep this in mind.

1. Custom blasters have a NO REFUND Policy as it is custom made to what you have specified or because it is a product that you wanted and purchased. We will warrant your custom blaster for  2 weeks from day of completion anything outside that we will have to charge for the repair. Please note that if you receive your blaster and it is not what you expected or wanted you have 24 hours to return for a full refund, this is set in place so you have time to view and test the product. If you receive your blaster and it is faulty or has a problem we will repair it within the 2 weeks of warranty.

any parts supplied by yourself and not by us we will not warrant as we do not take responsibility for any faulty parts that may fail due to quality.